How can we help?
Find answers to common questions about subscriptions, purchases and using PLO Mentor. For personal assistance, contact our support team.
Email support@plomentor.comRestore a purchase
Open PLO Mentor and select Restore Purchases on the subscription screen. Use the same Apple ID or Google account used for the original purchase.
Manage or cancel a subscription
Subscriptions are billed and managed by Apple or Google. Cancelling stops future renewals but does not remove access before the current paid period ends.
Trial and billing
The free trial converts to a paid subscription unless cancelled before the trial ends. The final local price and renewal terms are shown by the App Store or Google Play before confirmation.
Partner and promo codes
Apply a partner code in the app before starting your first trial or subscription. A code cannot normally be changed after it has been accepted and linked to an account.
Frequently asked questions
I paid, but Premium is still locked
Wait a moment, confirm that your internet connection works, and tap Restore Purchases. Restart the app if necessary. If access is still locked, email us with your platform and the approximate purchase time. Do not send payment card information.
How do I cancel on iPhone or iPad?
Open Settings → Apple Account → Subscriptions → PLO Mentor, then select Cancel Subscription. Apple controls billing and cancellation for App Store purchases.
How do I cancel on Android?
Open Google Play → profile icon → Payments & subscriptions → Subscriptions → PLO Mentor, then select Cancel subscription.
Can I get a refund?
Refund requests are handled by the store that processed the payment. App Store purchases are reviewed by Apple, and Google Play purchases are reviewed by Google under their respective refund policies.
Does PLO Mentor offer real-money gambling?
No. PLO Mentor is an educational poker training and analysis application. It does not accept wagers, process gambling deposits or enable users to play poker for real money.
What information should I include in a support request?
Include your device model, operating system, app version, whether you use iOS or Android, and a clear description of the issue. Screenshots are helpful. Never include passwords, full payment details or private keys.
Still need help?
Email our support team. We aim to respond within two business days.
PLO Mentor is a training and analysis tool. It does not provide real-money gambling services.